Monitoring call statistics has become a necessity rather than a luxury. Managers can monitor the obvious, such as which staff members are making excessive calls, to establishing marketing trends and identifying problems or bottlenecks that may exist in a company system.
PBX management can be challenging, often requiring dedicated personnel resources to maintain the system. Offsite administrative becomes necessary with many organizations having multiple offices with limited resources. Administration tasks are often completed using an analogue modem, which is costly, slow and cumbersome.
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